Raqami Digital Bank Limited Jobs August 2025:
Organization: Raqami Digital Bank Limited
We’re Recruiting! – Call Center QA Officer
Are you detail-oriented and driven by quality and customer satisfaction? Join us as a QA Officer and play a key role in ensuring exceptional service standards at every touchpoint.
Key Responsibilities:
- Review inbound/outbound calls to ensure adherence to quality standards, scripts, and policies
- Provide timely feedback and coaching to agents for performance improvement
- Prepare reports highlighting QA scores, trends, and insights
- Participate in QA calibration sessions to maintain evaluation consistency
- Identify and report any non-compliance or policy breaches
- Coordinate with training teams to resolve recurring quality issues
- Share valuable insights to improve scripts, SOPs, and the overall customer experience
📩 Submit Application at: careers@raqamidigital.com
We’re Recruiting! – Product Manager – SME Digital Financing
Are you passionate about building digital financial solutions for small and medium enterprises? Join us to lead innovative, customer-centric financing products that empower businesses to grow!
Key Responsibilities:
- Define and drive the short- and long-term roadmap for SME financing products
- Develop product programs and SOPs
- Act as the bridge between business, technical, legal, risk, and marketing teams
- Design seamless, user-friendly financing journeys for digital customers
- Use customer data and analytics to continuously refine product features
- Ensure compliance with SBP regulations and legal frameworks
- Manage partnerships with third-party providers (fintechs, platforms, etc.)
- Develop and track KPIs to measure product success
📩 Submit Application at: careers@raqamidigital.com
