Khushhali Microfinance Bank Limited Jobs July 2025:
Organization: Khushhali Microfinance Bank Limited
Khushhali Microfinance Bank Limited is looking for Assistant Manager Digital Development (Android)
Email your resumes at: Careers@kb.com.pk
Mention position title in subject.
Please note it’s a full time position based at our Corporate Office, Gulberg Greens, Islamabad.
Who are we looking for?
- Bachelors in IT/ Engineering/ Computer Science from a reputed HEC-recognized university/institution or equivalent degree from any reputed foreign university/institution.
- 4+ years of hands-on Android development experience.
- Proficiency in Kotlin and Java.
- Strong knowledge of Android SDK, Jetpack components, and architectural patterns (e.g., MVVM, MVP, or Clean Architecture).
Key Responsibilities:
Android Mobile Application Development:
- Design, build, and maintain advanced, scalable, and user-friendly Android applications.
- Ensure the best possible performance, quality, and responsiveness of the applications.
Technical Leadership:
- Collaborate with cross-functional teams to define, design, and ship new features.
- Review code for quality assurance and ensure adherence to development standards.
- Provide technical mentorship to junior developers.
Architecture & Design:
- Contribute to architectural decisions for mobile platforms, ensuring scalability and security.
- Identify and implement best practices, design patterns, and emerging technologies.
Testing & Debugging:
- Conduct unit testing and debugging to optimize app performance.
- Continuously monitor and fix bugs to ensure seamless user experiences.
Collaboration & Documentation:
- Work closely with Product Managers, UI/UX Designers, and Backend Engineers.
- Document development processes, coding guidelines, and app functionality.
R&D:
- Stay updated with the latest Android technologies and industry trends.
- Evaluate and recommend new tools, libraries, and frameworks.
Khushhali Microfinance Bank Limited is looking for Senior Complaint Handling Officer.
Email your resumes at: Careers@kb.com.pk
Mention position title in subject.
Please note it’s a full time position based at our Corporate Office, Gulberg Greens, Islamabad.
Who are we looking for?
· Master’s Degree in Finance/Economics/Commerce from a recognized institution.
· 2-3 years of experience in financial environment. Exposure of Banking Operations will be an added advantage.
Key Responsibilities:
- Complaint Handling:
· Ensure complaints are handled in a fair and speedy manner taking into account the criteria of Transparency, Accessibility and Effectiveness.
· Ensure complaints are handled in compliance according to the Complaints Handling Policy & Procedures and ensure coordination/follow up with all departments for resolution of complaints based on State Bank’s regulations.
· Determine root causes of recurring complaints and formulate improvements to mitigate them. - Complaint Handling Database, Customer Communication & Record Keeping:
· Maintain complaint data base on daily basis and prepare periodic reports for onward submission to the management and State Bank after the review of line Manager.
· Ensure that 100% customers are informed regarding status of their complaints on timely basis as defined by State Bank of Pakistan (SBP).
· Ensure complete documentation of customer complaints. - Complaints Resolution Satisfaction:
· Ensure at-least 90% of the complaints handled by Complaint Handling Officer are resolved within the turnaround time.
· To ensure regular follow ups and escalation with concern units regarding complaints which exceed their specified turnaround time.
· Take customer feedback, analyze and provide management with a better service solution or an alternate. - Complaints logged through other channels:
· Ensure to collate and maintain database on monthly basis for all complaints logged through other channels including branches, area office, regional office, State Bank of Pakistan and other governing bodies.
· Preparation and submission of monthly comprehensive report for all complaints on monthly basis reflecting different aspects including nature of complaints, recurring complaints, exceeding turnaround time., internal & external frauds, complaints against specific service or product, etc.
