Khushhali Microfinance Bank Limited Jobs Officer Settlement & Dispute Resolution:
Organization: Khushhali Microfinance Bank Limited
Khushhali Microfinance Bank Limited is looking for Officer Settlement & Dispute Resolution
Email your resumes at: Careers@kb.com.pk Mention position title in subject.
Please note it’s a full time position based at our Corporate Office – Gulberg Green, Islamabad.
Who are we looking for?
- Minimum 03 years banking experience (preferably in ADC/ATM Operations).
- Preference will be given to Candidates with Hands-on Experience on IRIS, T24, Sparrow, MS Office
- Preferably Masters (major in Business Administration, Finance, IT or similar discipline) from a HEC recognized / overseas University.
Key Responsibilities:
ADC Transactions Settlements/Reconciliations
- ADC 1-Link transactions settlements/reconciliations.
- RAAST transactions reconciliation and disputes management.
- Reporting to Finance of daily balancing summary of Net off Reports for 1-Link.
ATM Transactional Reconciliations
- ATM transactions reconciliation and settlement thereon.
Customer Dispute Resolution
- Be the focal point for coordination & resolution of Customer complaints related to Cards & transactions.
- Resolutions on SDRS/MPG Portal for disputed Transactions (Issuer)
- Coordination with relevant vendor/Banks/SBP/1Link for timely transactional dispute resolution.
- Maintain MIS of logged complaints, issue resolution & periodically report.
- Any other Task assigned by line Manager
Periodic Reporting
- Responsible for periodic (monthly/quarterly/annual) SBP and internal/External reporting on Card, Transactions & ATM Operations.
- Periodical reporting on Debit Cards/ATMs transactional reconciliation to stakeholders including F&A, Paypak & SBP etc.
- Review of 1-link periodic SOC & take up with ADC Tech, BSAS, Product team to align SOC & system accordingly.
- Perform UAT related to ADC Transactions & reporting.
- Focal point for periodic bills/invoices related to ADC operations and coordinate for approval and payment thereon.