Khushhali Microfinance Bank Limited Jobs Senior Officer ATM Monitoring Unit:
Organization : Khushhali Microfinance Bank Limited
Khushhali Microfinance Bank Limited is looking for Senior Officer ATM Monitoring Unit.
Email your resumes at: Careers@kb.com.pk Mention position title in subject.
Please note it’s a full time position based at our Corporate Office, Gulberg Greens, Islamabad.
Who are we looking for?
Bachelor’s degree in Business Administration/Computer Sciences
Minimum of 1-2 years experience in ATM support and ATM Cash Balancing or competent fresh graduate.
Key Responsibilities:
ATM UPTIME & Cash Balancing:
· Ensures that all the ATMs are operational 24×7.
· Ensuring smooth deployment of new ATMs as per bank policy
· ATM vestibules are up to the required standard and in accordance with SBP guidelines.
· Organizing field staff in a manner to avoid wastage of resources and time to overcome downtime issues.
· Analyzing on shared reports on daily, monthly, quarterly and annual basis with field, management.
Vendor Management:
· Vetting and approving invoices, keep a check on high expenses and continuous efforts for OPEX reduction
· Look after the Operational Issues of ATMs that are being affected by ATM vendor.
Customer Service and process improvement:
. Manage ATM complaints lodged by branches for resolution within defined TAT.
. Monitor and ensure that the overall transaction rejection rate is below 2% monthly.
. Ensure comprehensive ATM related training as and when required.
Risk & Compliance:
· Strict vigilance on operational controls
· Process documentation
· Monitoring the portfolio and ensure zero % operational loss