Telenor Jobs July 2025
Organization: Telenor
Position: Customer Experience – Parvaaz Trainee
Employment Type: This is a full-time contractual role.
Job Group: This is a grade C position. (Contractual)
Location: This role is based in Lahore, Pakistan (Onsite)
About the Role:
This role focuses on enhancing the end-to-end experience for Telenor Pakistan’s B2B customers. The individual will be responsible for measuring customer satisfaction, resolving pain points, driving proactive engagement and loyalty initiatives, and executing customer-centric communication and campaigns. The role also includes managing outsourced partner operations, coordinating with cross-functional teams, and ensuring all customer experience KPIs are met through data-driven insights and consistent service delivery.
Your Impactful Goals will include:
- Oversee Outsource Partner (OSP) operations managing customer complaints (network/IT) and outbound feedback calls.
- Ensure OSP compliance with experience KPIs, conduct performance reviews, and drive improvements.
- Measure and analyze customer satisfaction (CSAT, NPS), identify pain points, and drive actionability across touchpoints.
- Plan and execute proactive engagement including milestone greetings, campaign communication, and customer delight activities
- Design and implement customer-centric campaigns aligned with business goals and track performance for continuous optimization
- Lead customer loyalty and retention initiatives to reduce churn and increase long-term satisfaction
- Prepare and present regular reports and dashboards on experience metrics, campaigns, and improvement actions
- Coordinate with internal teams to design SMS, email, and visual communication for customer outreach
- Develop and execute B2B Marcom plans, create brand briefs, and coordinate with Brands, Corporate Comms and Sourcing for smooth delivery
- Support visibility generation of CX insights through stakeholder updates and management forums
What we’re looking for:
Education:
- Minimum bachelor’s degree in business administration, Marketing, or related field
- Certification/ Course work in Customer Experience, Project Management or Digital Marketing is a plus
Work experience:
- 0-1 years of relevant experience in customer experience, marketing communications, or service operations
- Hands-on experience in managing customer feedback loops, campaign execution, or outsourcing operations is preferred
Last Date to Apply: 29th July, 2025 Apply
Position: Area Sales Manager
Employment Type: This is a full-time position.
Grade: This is a grade 2 position.
Location: This role is based in Peshawar, Pakistan. (On-Site)
About the Role: As an Area Sales Manager, you will responsible for overseeing on-ground indirect sales activities within the assigned territory through the franchise channel and converting market opportunities to drive sales.
Your Impactful Goals will include:
Achievement of assigned monthly/annual targets through effective franchise management. KPIs have been mentioned below:
- Gross Adds – First Call Activation (FCA)
- Revenue – Primary & Secondary Recharge
- Business growth and improvement of market share within the assigned territory
- Financial Services, Devices and Internet product offerings
- Location based Business Segment KPIs
- Business growth and improvement of market share within the assigned territory
- Execution of Key strategic projects in line with organizational goals
- Responsible for franchise servicing and retail enablement of assigned territory
- Ensuring Telenor Way for Work & Telenor Values from Franchise Channel
How will your Typical Day look like:
- Timely and effective communication of targets and its monitoring/reporting.
- Regular market visits to gather insights and competitor information etc.
- Route planning and target setting for RSOs.
- Profitability monitoring and staffing at Franchise end.
- Staff motivation and training sessions.
- Ongoing improvement of trends (minimum balance retailers, servicing at retail level for FS and GSM)
- Retail footprint expansion to increase availability of products and services.
- Channel investment monitoring.
- Ensuring and improving quality of sales.
- Work on other projects assigned by line manager with the aim to constantly improve Sales & Distribution target achievement.
Your Career Path: This position offers the following career path options besides growth within indirect sales channel:
- Roles within S&D Operations and S&D Planning, which are more geared towards planning instead of day to day execution.
- Trade Marketing – Regional execution or nationwide planning.
- Direct/Corporate selling within Business Solutions department.
What we’re looking for:
Education: Bachelor’s degree with specialization in any field, preferably on the Business side.
Work experience: Experience in a sales and/or distribution role in an organization with a sizeable distribution network. Experience as a team leader would be preferred.
Last Date to Apply: 28th July, 2025 Apply
Position: Area Sales Manager
Employment Type: This is a full-time position.
Grade: This is a grade 2 position.
Location: This role is based in Buner, Pakistan. (On-site)
About the Role:
As an Area Sales Manager, you will responsible for overseeing on-ground indirect sales activities within the assigned territory through the franchise channel and converting market opportunities to drive sales.
Your Impactful Goals will include:
Achievement of assigned monthly/annual targets through effective franchise management. KPIs have been mentioned below:
- Gross Adds – First Call Activation (FCA)
- Revenue – Primary & Secondary Recharge
- Business growth and improvement of market share within the assigned territory
- Financial Services, Devices and Internet product offerings
- Location based Business Segment KPIs
- Business growth and improvement of market share within the assigned territory
- Execution of Key strategic projects in line with organizational goals
- Responsible for franchise servicing and retail enablement of assigned territory
- Ensuring Telenor Way for Work & Telenor Values from Franchise Channel
How will your Typical Day look like:
- Timely and effective communication of targets and its monitoring/reporting.
- Regular market visits to gather insights and competitor information etc.
- Route planning and target setting for RSOs.
- Profitability monitoring and staffing at Franchise end.
- Staff motivation and training sessions.
- Ongoing improvement of trends (minimum balance retailers, servicing at retail level for FS and GSM)
- Retail footprint expansion to increase availability of products and services.
- Channel investment monitoring.
- Ensuring and improving quality of sales.
- Work on other projects assigned by line manager with the aim to constantly improve Sales & Distribution target achievement.
Your Career Path:
This position offers the following career path options besides growth within indirect sales channel:
- Roles within S&D Operations and S&D Planning, which are more geared towards planning instead of day to day execution.
- Trade Marketing – Regional execution or nationwide planning.
- Direct/Corporate selling within Business Solutions department.
What we’re looking for:
Education: Bachelor’s degree with specialization in any field, preferably on the Business side.
Work experience: Experience in a sales and/or distribution role in an organization with a sizeable distribution network. Experience as a team leader would be preferred.
Last Date to Apply: 28th July 2025 Apply